Educational Quality Assurance

Protecting Every Dollar.
Elevating Every Student.

Integrity Assurance Group, LLC delivers independent, data-driven quality assurance oversight that ensures contracted behavioral services are delivered as promised — protecting district resources and student outcomes.

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$881M
Identified in educational contract waste & fraud nationally
85%
Improvement in behavioral outcomes with proper BIP oversight
$200K+
Average savings per prevented due process complaint
20+
Years of combined audit & behavioral services expertise

Our Vision

To be the trusted standard in educational quality assurance — empowering school districts to protect their investments, elevate service delivery, and ensure every student receives the support they are promised.

Fiscally Accountable Compliance-Driven Student-Centered
Our Mission

Accountability That Translates to Action

Our mission is to safeguard the quality, compliance, and effectiveness of student support services through independent, data-driven oversight that identifies gaps, protects resources, and promotes excellence in behavioral and special education programming.

1
Audit IEP & Billing Accuracy

Verify that billed services reflect services actually delivered, reducing exposure to contractor overbilling and documentation gaps.

2
Deliver Clear Monthly Reporting

Provide district leadership with concise, actionable reports outlining findings, trends, and recommended improvements.

3
Flag Risk & Support Improvement

Proactively identify compliance risks before they escalate into costly legal or federal regulatory issues.

What We Do

Comprehensive QA Services

Our three-pillar service model delivers structured oversight across every stage of behavioral service delivery — from on-site verification to strategic compliance planning.

Core Audit Services

  • Random on-site audits of 10–12 contracted aides per month
  • IEP and Behavior Intervention Plan (BIP) fidelity observation
  • Review of sign-in/out records and student attendance documentation
  • Side-by-side comparison of billed services versus services observed

Compliance & Documentation

  • Verification of contractor training certifications, background checks, and insurance credentials
  • Monthly analysis reports with prioritized, actionable recommendations
  • Annual program summary documenting trends, findings, and improvements
  • Secure documentation storage with designated stakeholder access

Strategic Oversight

  • On-demand investigations for flagged aides, students, or incidents
  • Quarterly leadership review sessions with executive-level reporting
  • Professional performance feedback and targeted improvement coaching
  • Risk assessment modeling and proactive mitigation strategy development
Measurable Results

The Financial Case for Quality Oversight

Without structured oversight, school districts face significant and quantifiable exposure across contractor billing, IEP service delivery, and federal credentialing compliance. The investment in proactive QA consistently delivers a measurable return.

60%
Reduction in disciplinary incidents with quality-assured behavioral services
40%
Decrease in due process complaints when IEP services are properly monitored
90%
Reduction in compliance violations through systematic oversight implementation
$2M+
Potential federal funding at risk without IDEA and CSA billing compliance

Sample Risk Exposure Analysis

Risk Scenario Exposure QA Savings
5% contractor overbilling (100 aides) $300,000/yr $300,000
IEP service delivery failures $500K+ in due process Legal cost avoidance
Non-compliant training & credentials $120,000/yr $120,000
Federal funding compliance risk $2M+ potential loss Funding preservation

* Figures are illustrative projections based on published federal data and industry research. District-specific exposure will vary. Contact us for a customized analysis.

Joyce Gills-Jones

Joyce Gills-Jones

Founder & Lead Audit Strategist

Leadership

Meet the Lead Consultant

BBA — Averett University MBA — Summa Cum Laude Certified Corporate Trainer

Joyce Gills-Jones is a seasoned entrepreneur and corporate executive with more than two decades of experience in financial oversight, behavioral services management, and regulatory compliance. She currently leads WOW Financial's Quality Assurance Division, providing high-impact audit and consulting services to educational institutions and public agencies.

Her professional foundation was built at Coca-Cola Enterprises, where she served as Accounting Manager and Project Coordinator — leading internal audits, developing procedural training systems across U.S. and Canadian operations, and implementing cost-saving strategies that earned division-wide recognition.

As Founder and Director of The NXT Level Corp since 2007, Joyce has overseen a full-service behavioral agency managing group homes, day programs, and community outreach initiatives — navigating complex state and federal regulatory environments while implementing quality control systems that improve both service outcomes and fiscal performance.

20+
Years Experience
2007
Agency Founded
3
Sectors Served
Get In Touch

Let's Build a Custom QA Solution for Your District

Every district operates with a unique set of metrics, compliance obligations, and service structures. We don't offer one-size-fits-all pricing — we build solutions tailored to your specific scope, student population, and oversight goals.

Tailored to Your District

We assess your contractor count, service mix, and compliance profile to design a right-sized oversight plan.

Flexible Engagement Models

From monthly retainers to targeted on-demand audits and deep-dive agency reviews — we adapt to your needs and budget.

ROI-Focused Reporting

Every engagement includes documented findings and measurable outcomes tied directly to cost savings and compliance protection.

Request a Consultation

Complete the form below and a member of our team will follow up within one business day to schedule a discovery call.

Phone 804.552.5270
Address 4899 Finlay Street, Suite 2
Henrico, VA 23231
Web wowfinancialcafe.com